Shipping policy

Fibroids Freedom – Shipping Policy
Last Updated: 23 February 2026

At Fibroids Freedom, our goal is to ensure that your order is delivered safely and on time. This Shipping Policy explains how shipping, delivery, and failed deliveries are handled. By placing an order, you agree to the terms below.

1. Order Processing Times

Orders are processed Monday–Friday.
Processing time is usually 24–48 hours, unless otherwise stated.

During holidays, promotions, or supply delays, processing times may be extended.

2. Shipping & Delivery

We ship worldwide using USPS, UPS, DPD Laser, Skynet, Fedex and other trusted couriers.

Delivery timeframes vary depending on:

  • Country

  • Courier

  • Customs

  • Weather

  • Local postal delays

Once a parcel has been handed to the courier, Fibroids Freedom cannot control the delivery speed.

3. Customer Responsibility for Accurate Shipping Information

Customers are 100% responsible for providing a complete, valid, and deliverable address at checkout, including:

  • Full street name

  • House/building number

  • Apartment or unit number

  • Correct ZIP/postal code

  • Contact phone number

  • Delivery instructions if needed

Fibroids Freedom does not modify addresses after checkout.

We are not responsible for delivery issues caused by:

  • Incorrect address

  • Missing apartment or unit numbers

  • Wrong ZIP code

  • Outdated address

  • Customer not being home

  • Customer failing to collect the parcel from the pickup location

  • Delivery refusal

Once an order is delivered to the address provided by the customer, the order is considered fulfilled.

4. Tracking Information

A tracking number will be sent once the order is shipped.

If a customer does not receive the tracking email, they must contact us at hello@fibroidsfreedom.com.

5. Failed Deliveries & Returned Parcels

If a parcel is returned to us due to:

  • Incorrect address

  • Incomplete address

  • Customer not collecting the parcel

  • Delivery refusal

Then the following applies:

A. Once the parcel is returned to our warehouse:

The customer may choose:

  1. Reshipment (customer pays reshipping cost), or

  2. Refund minus original shipping cost, only if the products are unused and in original condition.

B. If the parcel is NOT returned to us:

No refund or replacement will be issued.

This is standard industry policy and protects the business from courier loss caused by customer address errors.

6. Delivered to Address but Not Received by Customer

If tracking shows Delivered, but the customer claims they did not receive it:

  • The customer must check with household members, neighbors, building management, or reception.

  • The customer must open a Missing Mail Claim with USPS or the appropriate courier.

  • Fibroids Freedom will assist with courier verification.

Orders marked as DELIVERED by the courier are considered fulfilled.

Fibroids Freedom is not liable for:

  • Parcels stolen after delivery

  • Parcels left in mailrooms/porches

  • Parcels delivered to the address that the customer entered at checkout

This rule is required by Shopify, PayPal, Visa, and Mastercard for chargeback protection.

7. Lost, Delayed, or Damaged Packages

If a package is lost, delayed, or damaged during transit:

  1. We will start an investigation with the courier.

  2. Investigations may take up to 7–21 business days.

  3. Refunds or replacements are issued only after the courier completes the investigation.

Customers must contact us directly instead of opening a chargeback so we can resolve the issue.

8. Chargebacks Related to Shipping

Opening a chargeback before contacting us or while:

  • The parcel is still in transit

  • The parcel is marked as Delivered

  • The parcel is awaiting pickup

  • The parcel was sent to the wrong address due to customer error

is considered misuse of the chargeback system.

Chargebacks for orders with confirmed delivery will be disputed with:

  • Full tracking history

  • Address provided by the customer

  • This published Shipping Policy

  • Courier delivery confirmation

Fraudulent disputes may result in account termination.

9. Damaged Parcels & Chargebacks

If a parcel arrives damaged, the customer must report the issue directly to us at hello@fibroidsfreedom.com and allow our team up to 24 business hours to respond before taking any further action.

If a customer files a chargeback before we are given the opportunity to resolve the issue:

  • The order becomes locked by the bank

  • We are legally prohibited from issuing a replacement or refund directly

  • A replacement can only be sent after the bank’s final decision, which may take up to 75 days

If the customer wishes to receive a replacement sooner, they must withdraw the chargeback with their bank and notify us once this is done.

Claims of damaged parcels filed simultaneously with a chargeback, or claims that do not match the reason given to the bank (e.g., customer claiming “not received” while reporting “damaged” to us), may be considered misuse of the chargeback process.

This policy protects our business from fraudulent disputes and ensures all claims are handled fairly.

This policy protects our business from fraudulent disputes and ensures all claims are handled fairly.

10. Contact Information

Fibroids Freedom
📧 Email: hello@fibroidsfreedom.com

US Address: 30 N Gould St Ste N, Sheridan, WY 82801

UK Address : 18-21 Pulborough Way, Hounslow, England, TW4 6DE, GB